Aligned information
Answers guided by the information your cinema provides, taking care not to share outdated offers.
Chat support for cinemas
An answered question brings audiences closer to the show
Showtimes, location, ways to buy and visit information are part of the daily conversation with your audience. Chat support helps your cinema organize these questions and offer an accessible way to get in touch. Cinecriar structures the service around your operation, with guidelines, responsibilities and hours agreed from the start.
What's included: chat support
Friendly tone
Clear, respectful communication consistent with your cinema's identity and the context of each question.
Defined escalation
Cases that depend on the box office or management follow the escalation workflow set with your team.
Easy-to-find contact
The channel is featured on the website so audiences know where to chat and what they can resolve there.
How it works chat support
- 01
Learn the questions
We gather the most frequent topics and your operational information.
- 02
Agree on the service
We define the channel, hours, responsibilities and escalations.
- 03
Keep information current
We align the workflow for communicating relevant changes to support.
Questions about chat support
Services, box office sales, ticketing providers and engagement.
Is support available 24/7?
Days and hours are defined when you hire the service. There is no promise of continuous or instant support.
Can the chat resolve ticket issues?
Audiences can get guidance. Changes, cancellations and other actions depend on the rules and channels responsible for sales.
Can I hire it together with the website?
Yes. Website and support can be planned together, with scopes and responsibilities defined in the proposal.
Other solutions for cinemas
Let's talk about your cinema
Tell us how your operation works and what you'd like to improve. The Cinecriar team will reply using the contact details you provide.
WhatsApp(11) 93921-6390Emailcontato@cinecriar.com.br